AIIM Doculabs Maturity Benchmarking - FAQ

Participating in a AIIM Doculabs Maturity Benchmarking is an excellent opportunity to understand how your organization stacks up against others in the industry. Below are a number of common questions asked about participating.

What is the Difference between the Three Assessment Services?
Currently, three different assessments are being offered, each focusing on a different sub-segment of the market.

• The ECM Application Delivery assessment targets IT organizations responsible for designing, developing, implementing and maintaining content management applications within an enterprise.  How well these tasks are performed is the emphasis of the assessment.
• The Compliance and E-discovery Readiness assessment is for compliance, legal and records management functions within an enterprise. The primary emphasis is how prepared a firm is to meet compliance and discovery challenges leveraging available technology.
• The Capture Capabilities and Unit Cost assessment is for operations functions responsible for ingesting (prep, scan, index) documents for an enterprise. The level of functionality offered and unit costs are the emphasis of the comparison.

How Long Does an Engagement Take?
The standard engagement process is 8 weeks from the initial kick-off call to the final presentation, depending on scheduling. In addition, expect 2 weeks between executing the contract and project initiation.

What Client Staff Involvement is Needed?
Clients must assign a project manager, and typically have four to five additional core team members to collect relevant artifacts and participate in on-site meetings. The project manager can expect to spend 4 hours per week, while each core team member can expect to spend 24 hours over the duration of the engagement. In addition, Doculabs will conduct a small set of telephone interviews with key user constituents, often with several individuals on the call at one time in a group conference call. Finally, the presentation of the findings frequently involves senior management for 1 to 2 hours.

How Many Firms Have Been Assessed? How Large is the Peer Group?
Because Doculabs has been conducting peer-group assessment engagements for the past seven years, we already have a robust set of criteria and assessment results to compare new participant firms. For each assessment, 10 comparative firms are selected from a larger pool of 30 past participants based on industry, organization size, and application characteristics. The names of participating firms will not be provided due to client confidentiality restrictions.

What if We Don’t Agree with the Results?
Peer group assessments are designed to be critical in nature. The investigative process digs into many critical aspects of ECM, and results in opinions of the Doculabs experts. We encourage clients to challenge Doculabs opinions and understand our reasoning. If we misinterpreted some information provided, we will make the appropriate changes. After fully vetting any discrepancies, if we still disagree on an opinion or score, ultimately Doculabs position is what will be reported.

What is the Relationship between AIIM and Doculabs?
As both AIIM and Doculabs offer objective insight into the ECM industry, the partnership is designed to offer the AIIM community  the opportunity to engage in deeper-level comparative assessments leveraging best practices and empirical data. In this exclusive partnership, AIIM will be marketing the service, and Doculabs will be conducting the engagements and authoring the deliverables. Fees associated with the service are shared between both organizations.

How Do We Find Out More?
In your firm is interested, please contact Rick Tucker at +1 312-881-1640 , rtucker@doculabs.com or email AIIM at benchmarking@aiim.org Doculabs will send an overview package electronically via email and then schedule a conference call to review the program details.